FAQ

CONCERT FAQ

What items may I not bring with me to the concert?

The following is a partial list of items that are prohibited at Madrid Theatre. This list could be subject to change per the artist request.

  • No large bags or backpacks
  • No weapons or any item than can be used as a projectile or is deemed dangerous by venue management
  • No firearms
  • No bladed weapons
  • No outside food or drinks
  • No Alcohol of any kind
  • No flashlights, glow sticks, laser pointers, hula-hoops
  • No signs, banners, flags, etc.
  • No audio/video recording
  • No cameras with detachable lenses without approved pass
  • No iPads, tablets, selfie sticks, Go Pro cameras
  • Any other items deemed dangerous, unacceptable or inappropriate by security or venue management, or prohibited at artist request

Madrid Theatre reserves the right to search anyone, and their belongings, who enter the premises.

I have GA ticket, does this mean I have a seat? Or is it standing room only?

A GA ticket is typically standing room only. The only way to ensure you have a seat is to purchase a reserved balcony cabaret seat, sold as individual seats, or a balcony high top table, sold in sets of 4. Otherwise, all tickets are standing room only.

Do you have a minor surcharge?

Our shows are mostly all ages, however, anyone under 21 will be charged $2.00 at the door, cash only. If a show has differing age restrictions, this will be noted on Ticketmaster.

Do you have a bar? Do you serve food?

We have two bars available, one upstairs and one downstairs. We accept cash and credit cards at both bars. We do not have food available for service at concerts.

Do you have a box office that we can buy tickets in advance?​

Purchasing tickets online via Ticketmaster is our only official ticket outlet, as there is not a day-to-day box office at Madrid Theatre. Tickets may be available on secondary resale websites, but we cannot guarantee whether or not tickets purchased from other sources will be valid. Only tickets purchased directly from Ticketmaster are guaranteed to be valid.

For events that are not sold out in advance, tickets can be purchased night-of-show at our box office starting approximately 30 minutes prior to doors opening for the event.

Is your venue wheelchair accessible?

Our venue is wheelchair accessible: stairs are not required to enter the venue or access any area of the main floor. Please note that if you have balcony tickets, portions of this area may not be fully accessible by wheelchair. If this is the case, please contact us at info@madridtheatre.com so we can discuss further how best we can accommodate you. There is an elevator available to access the balcony.

If you would like early entry before the show to ensure you can find a good spot on the floor, we will be happy to assist with this. Just check in at the box office about 5-10 minutes prior to door time and we will be happy to assist.

I am disabled and unable to stand for long periods of time. Can you help me?

If you have an ADA disability, we can provide a chair for your ADA accessibility needs. Please go to the box office 5-10 minutes before the doors open and one of our venue staff will help you find a spot and provide a chair for your use.

If you need a specific ADA accommodation that is not addressed in FAQs, please contact us at info@madridtheatre.com at least two weeks before the show to ensure that we can accommodate you to the best of our ability.

Can I get a photo pass?

Photo passes are handled by the artist and their publicist; if you have been approved by their team, the artist should provide a pass for us to distribute to you at will call, night of show. Please check in at the box office when you arrive. It’s always a good idea to have documentation (email conversation with publicist) with you just in case they forgot to send in the photo pass info to the artist’s team on the road.

Photo policies sometimes vary from show to show, but typically approved photographers with a photo pass are allowed to shoot the first 3 songs; no flash, no video. If there are any changes to the standard photo policy, we will inform you when you pick up your photo pass.

My event was canceled – what do I do?

Ticketmaster will issue a full refund automatically, and no action is needed on your end. Refunds will be issued to the original method of payment within approximately 30 days of event cancellation.

My event was rescheduled to another date – what do I do?

You will have the opportunity to request a refund as soon as the new date is announced. Ticketmaster will send you an email with the new date and instructions for requesting a refund (it only takes a few clicks and is very user-friendly). Please note refunds are only available for a limited time (30 days from the announcement of the new date); the Ticketmaster email will include a deadline date by which to request your refund. If you do not request a refund in the allotted time, your tickets will remain valid for the new date.

Where do I park?

We have multiple, private off-street parking lots available which are marked by A-frame signs in front of each lot. In addition, public parking is available on Main Street. All parking is free.

Can I leave the event and then get back in?

We have a strict No-Reentry policy.

Can I smoke in the building?

No. There is no smoking allowed in the building. There is a smoking area available in a designated area outside for those who want to smoke or vape.

What time do the doors open for the show?

Typically, doors will open one hour prior to the event time noted on your ticket, however times may vary according to the event. For more information regarding door times and updates to times, visit our event page and make sure to follow our events on Facebook.

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